Electronic Communications Notice

Renvori communicates by email, SMS, and in-product messages for account, security, onboarding, billing, support, and, where permitted, commercial purposes.

Transactional and service messages

Messages necessary to deliver a requested service or administer an existing account may include invitation links, authentication and security notices, billing notices, appointment or reservation notifications, support replies, and important product or legal notices. Opting out of marketing does not necessarily stop messages required to provide or secure the service.

Commercial electronic messages

Where Canada's anti-spam law applies, Renvori will rely on a valid form of consent or another lawful basis, provide required identification and contact information, and provide a working unsubscribe mechanism. Renvori will maintain appropriate evidence of consent and unsubscribe requests where required by applicable law.

Unsubscribe

Email marketing messages should provide a working unsubscribe mechanism. Where supported, SMS recipients may follow the opt-out instruction in the message, such as replying STOP. Where CASL applies, Renvori will give effect to an unsubscribe request without delay and no later than 10 business days after it is received, and will keep the required contact and unsubscribe methods valid for at least 60 days after a commercial electronic message is sent.

Customer-sent messages

A Customer using GarageOS to communicate with its own customers is responsible for determining whether its messages are commercial electronic messages and for maintaining any consent, identification, and unsubscribe evidence required for those messages.